Legal notice

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Local Orders: 3–7 business days

International Orders: 7–21 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and order size.

Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable) so you can monitor your shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period or appears lost, please contact our support team. We will work with the shipping carrier to investigate and assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will review the case and offer a replacement or refund where appropriate.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country's regulations.

Contact Us

For any shipping-related questions, please contact us:

Email: uaemart123@gmail.com
Store Name: MartUae

Thank you for choosing our store! We appreciate your business and look forward to serving you.